

To assemble the chair unroll the fabric and expose the frame tubing, the frame then snaps together easily with the help of shock cord through plastic junctions, once the frame is assembled, the seat fabric can be attached.
To keep the chair clean, the seat and carry bag should be hand washed in warm water using a mild detergent. Ensure fabric is completely dry before packing away for storage.
Processing Times
We aim to process all orders within 1–2 business days.
Please note: orders are not dispatched or delivered on weekends.
In periods of high demand, dispatch may be delayed slightly. If there’s a significant delay, we’ll contact you directly via email or phone.
Free Standard Delivery on Orders Over £40 All items ship from our UK warehouse.
See more on our Policy Page
We are happy to accept all our items back within 60 days for a full refund. To be eligible for a return the item must be unused and within the original packaging. If 60 days has gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To complete a return please include a copy of your invoice or order details. Please do not send your purchase back to the manufacturer.
If your item arrives damaged or develops a fault, please contact our customer service team at:📧 onlinesales@myrooftents.co.uk
for more details see our Refund Policy Page
Email:📧onlinesales@myrooftent.co.uk Our team will get back to you as quickly as possible, typically within 24 hours on weekdays.
Opening Hours, We’re available to assist you during the following hours:
- Monday – Friday: 8:30am – 4:30pm
- Saturday: Closed
- Sunday: 10:00am – 3:00pm
- Bank Holidays: Closed
Currently, we offer support via email only to provide the fastest and most efficient response to your inquiries.