Shipping policy

Processing Times

We aim to dispatch all orders within 1–2 business days. Please allow 2-5 business working days for your order to arrive.
Orders are not shipped or delivered on weekends or bank holidays.

During busy periods, dispatch may be delayed slightly.
If your order is significantly delayed, we’ll contact you via email or phone.

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UK Delivery

✅ Free Standard Delivery on Orders Over £40, orders below £39.99 have a £2.99 fee applied at checkout.
Orders to Northern Ireland have a flat rate of £9.99 applied at checkout

We use trusted couriers including Royal Mail, Evri, DX, and DHL based on:

• Item size and weight

• Value of the order

• Delivery location

Most orders are sent via a 24-hour courier service,
though some may be sent via a 48-hour service depending on your location or product type.

Orders to the Highlands and Islands incur a shipping fee of £6.99

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Shipment Confirmation & Tracking

Once your order is dispatched, you’ll receive a confirmation email with your tracking number.
Tracking numbers are usually active within 24 hours.

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Customs, Duties & Taxes (Non-UK Orders)

For international orders, My Roof Tent is not responsible for any import duties, customs fees, or local taxes.
These charges are the buyer’s responsibility.