Privacy policy
🔐 Privacy Policy
Last Updated: June 26, 2025
UKB4C LTD T/A My Roof Tent (“we”, “our”, “us”) operates this website and the associated store, powered by Shopify. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, make purchases, or contact us.
By using this site, you agree to the terms of this Privacy Policy.
📋 What Information We Collect
We collect and process the following categories of personal information:
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Contact details: Name, email address, phone number, billing & shipping addresses
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Payment information: Card details, payment confirmation
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Account data: Login credentials, preferences, saved items
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Order history: Items viewed, purchased, returned
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Customer service: Emails, enquiries, support chat transcripts
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Device & usage info: IP address, browser details, pages visited, interactions
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Cookies & analytics: See “Cookies” section
🔧 How We Use Your Information
We use your data to:
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Fulfil your orders and provide customer service
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Process payments, returns, and exchanges
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Improve and personalise your shopping experience
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Send order confirmations and updates
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Send optional marketing emails or offers (you can opt out anytime)
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Prevent fraud, ensure security, and meet legal obligations
🔐 Security & Data Retention
We implement strict security measures and use SSL encryption.
We never store your full payment details.
Your data is retained only for as long as needed to:
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Provide services
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Comply with laws
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Resolve disputes
🧠 Your Rights
You have the right to:
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Access the personal data we hold
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Correct inaccuracies
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Request deletion
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Object to processing or request restrictions
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Withdraw consent at any time
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Request data portability
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File a complaint with the ICO (UK residents)
You can exercise your rights by contacting:
📧 onlinesales@myrooftent.co.uk
🛠️ Shopify & Third Parties
This store is hosted on Shopify. Shopify collects and processes personal data to power this store. Their privacy practices apply where they act as data controller.
🔗 Shopify Privacy Policy
🔗 Data rights portal
We may also share your data with:
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Payment processors
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Courier partners (e.g. Royal Mail, DHL)
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Analytics and marketing services (e.g. Google Analytics, Meta)
Only trusted partners are used and data is shared only as necessary.
🍪 Cookies
We use cookies to:
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Enable key site features (cart, account, checkout)
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Understand how visitors use the site
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Improve performance and marketing
You can adjust your cookie settings in your browser.
🔗 External Links
Links to third-party sites (e.g. Instagram, YouTube) are subject to their own privacy policies. We are not responsible for the content or data handling on external websites.
🚫 Children's Data
Our services are not intended for users under 16. We do not knowingly collect data from minors.
🌍 International Data Transfers
Some data may be stored or processed outside the UK or EEA. Where this occurs, we ensure data is protected under standard contractual clauses or other lawful mechanisms.
🔄 Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page and the “Last Updated” date will reflect the change.
📞 Contact Us
My Roof Tent (UKB4C LTD)
📍 Unit 26 Rothersthorpe Crescent
Rothersthorpe Avenue Ind Estate
Northampton, NN4 8JD, UK
📧 onlinesales@myrooftent.co.uk
Company No: 11010304
VAT: GB290115330