Privacy policy

🔐 Privacy Policy

Last Updated: June 26, 2025

UKB4C LTD T/A My Roof Tent (“we”, “our”, “us”) operates this website and the associated store, powered by Shopify. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, make purchases, or contact us.

By using this site, you agree to the terms of this Privacy Policy.

📋 What Information We Collect

We collect and process the following categories of personal information:

Contact details: Name, email address, phone number, billing & shipping addresses
Payment information: Card details, payment confirmation
Account data: Login credentials, preferences, saved items
Order history: Items viewed, purchased, returned
Customer service: Emails, enquiries, support chat transcripts
Device & usage info: IP address, browser details, pages visited, interactions
Cookies & analytics: See “Cookies” section

🔧 How We Use Your Information

We use your data to:

Fulfil your orders and provide customer service
Process payments, returns, and exchanges
Improve and personalise your shopping experience
Send order confirmations and updates
Send optional marketing emails or offers (you can opt out anytime)
Prevent fraud, ensure security, and meet legal obligations

🔐 Security & Data Retention

We implement strict security measures and use SSL encryption.
We never store your full payment details.

Your data is retained only for as long as needed to:

Provide services
Comply with laws
Resolve disputes

🧠 Your Rights

You have the right to:

Access the personal data we hold
Correct inaccuracies
Request deletion
Object to processing or request restrictions
Withdraw consent at any time
Request data portability
File a complaint with the ICO (UK residents)

You can exercise your rights by contacting:
📧 onlinesales@myrooftent.co.uk

🛠️ Shopify & Third Parties

This store is hosted on Shopify. Shopify collects and processes personal data to power this store. Their privacy practices apply where they act as data controller.
🔗 Shopify Privacy Policy
🔗 Data rights portal

We may also share your data with:

Payment processors
Courier partners (e.g. Royal Mail, DHL)
Analytics and marketing services (e.g. Google Analytics, Meta)
Only trusted partners are used and data is shared only as necessary.

🍪 Cookies

We use cookies to:

Enable key site features (cart, account, checkout)
Understand how visitors use the site
Improve performance and marketing

You can adjust your cookie settings in your browser.

🔗 External Links

Links to third-party sites (e.g. Instagram, YouTube) are subject to their own privacy policies. We are not responsible for the content or data handling on external websites.

🚫 Children's Data

Our services are not intended for users under 16. We do not knowingly collect data from minors.

🌍 International Data Transfers

Some data may be stored or processed outside the UK or EEA. Where this occurs, we ensure data is protected under standard contractual clauses or other lawful mechanisms.

🔄 Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page and the “Last Updated” date will reflect the change.

📞 Contact Us

My Roof Tent (UKB4C LTD)
📍 Unit 26 Rothersthorpe Crescent
Rothersthorpe Avenue Ind Estate
Northampton, NN4 8JD, UK
📧 onlinesales@myrooftent.co.uk

Company No: 11010304
VAT: GB290115330