Outwell Arctic Frost Rechargeable Battery

Processing Times

We aim to process all orders within 1–2 business days.
Please note: orders are not dispatched or delivered on weekends.

In periods of high demand, dispatch may be delayed slightly. If there’s a significant delay, we’ll contact you directly via email or phone.

Free Standard Delivery on Orders Over £40 All items ship from our UK warehouse.

See more on our Policy Page

We are happy to accept all our items back within 60 days for a full refund. To be eligible for a return the item must be unused and within the original packaging. If 60 days has gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To complete a return please include a copy of your invoice or order details. Please do not send your purchase back to the manufacturer.

If your item arrives damaged or develops a fault, please contact our customer service team at:📧 onlinesales@myrooftents.co.uk

for more details see our Refund Policy Page

Email:📧onlinesales@myrooftent.co.uk Our team will get back to you as quickly as possible, typically within 24 hours on weekdays.

Opening Hours, We’re available to assist you during the following hours:

• Monday – Friday: 8:30am – 4:30pm
• Saturday: Closed
• Sunday: 10:00am – 3:00pm
• Bank Holidays: Closed

Currently, we offer support via email only to provide the fastest and most efficient response to your inquiries.